FOR ECOMMERCE BRANDS

Human-grade support, without the headcount.

Your AI support agent answers order and shipping questions from live data, processes returns and exchanges, recovers abandoned carts by phone, and turns WISMO tickets into loyalty moments.

Book a demo See a sample call

A DTC BRAND DAY, HANDLED

8:10 AM

WISMO answered

Order #29184 — in transit, arriving Thursday, tracking texted

10:45 AM

Exchange processed

Wrong size — return label sent, replacement reserved

1:30 PM

Abandoned cart recovered

$240 cart — sizing question answered, order completed

5:15 PM

Delivery issue solved

Parcel marked delivered, not received — investigation opened, replacement shipped

The DTC reality

WISMO eats support

'Where is my order?' is 40–60% of tickets — pure toil that scales with every sale.

Returns friction kills LTV

Clunky returns turn one bad size into a lost customer; smooth exchanges keep the revenue.

Carts abandoned over questions

Sizing, shipping and stock doubts kill checkouts — and email recovery converts single digits.

Customers shop at 10pm

Your buyers are nocturnal; your support inbox answers tomorrow afternoon.

EXAMPLE CONVERSATION

A $240 abandoned cart, recovered by a phone call.

The agent calls the opted-in cart abandoner, answers the sizing doubt that stalled them, applies the incentive you approve — and completes the sale email flows would have lost.

1Cart abandoned → opted-in callback within the hour

2Answers the blocking question (size, shipping, stock)

3Applies approved incentive if needed

4Completes checkout by secure link

5Logs insight: why carts stall

Alta Activewear

1:30 PM

KAI — AI SUPPORT AGENT

Hi Priya, it's Kai from Alta Activewear — you left a few things in your cart earlier and I wanted to check if any questions got in the way. No pressure at all!

CUSTOMER

Oh! Actually yes — I couldn't decide between the M and L in the summit tights. I'm usually between sizes and returns are annoying.

KAI — AI SUPPORT AGENT

Totally fair. The summit fabric runs compressive, so between sizes we recommend the L for comfort — and honestly, exchanges with us are painless: free return label, replacement ships the day we scan yours. Most size swaps take four days door-to-door.

CUSTOMER

Okay, that helps. L it is then.

KAI — AI SUPPORT AGENT

Done — I've updated the cart to the L and texted you a checkout link with free express shipping applied for the hassle. Anything else while I've got you?

BENEFITS

What changes for your brand

WISMO fully automated

Live order and tracking answers by phone, chat and SMS — your team handles the interesting 20%.

Returns become exchanges

Smooth, guided flows keep revenue that refund forms give away.

Carts recovered at 3–5× email rates

A helpful human-sounding call converts doubters email sequences never reach.

24/7 in every timezone

Midnight shoppers get midnight answers.

Voice-of-customer data

Every stall reason and complaint logged and themed for your product team.

AUTOMATIONS & INTEGRATIONS

Wired into your commerce stack

WISMO → live tracking answer + proactive delay alerts

Return request → label sent, exchange reserved

High-value cart abandoned → opted-in callback

Order delivered → review request at the right moment

ShopifyWooCommerceBigCommerceKlaviyoGorgiasZendeskAfterShip

CASE STUDY · ALTA ACTIVEWEAR, MELBOURNE (SHOPIFY PLUS)

“Cart-recovery calls convert at 19% against 4% for our email flow, and WISMO tickets basically vanished. Our two support staff now do community and VIP — the fun stuff.”

Priya Shankar · Founder & CEO

19%

cart-call conversion

−87%

WISMO tickets

24/7

support coverage

Ecommerce questions, answered

Support that sells. Around the clock.

Book a demo — hear a cart recovered and a WISMO answered. Plans from $199/month.

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