All industries
FOR NDIS PROVIDERS
Every participant heard. Every enquiry actioned.
An AI intake agent that answers participant and family enquiries with patience and clarity, gathers intake details, checks service availability and books support coordination — compliantly.
The reality for provider teams
Coordinators always on the road
Support coordinators can’t take intake calls between visits — enquiries stack up and go stale.
Intake admin is heavy
NDIS numbers, plan dates, funding categories, consent — every enquiry needs the same careful data collection.
Families need patience
Callers often need things explained slowly and clearly — hard to do with a queue building.
Rosters change after hours
Shift cancellations at 7am or 9pm need someone to answer and re-arrange.
EXAMPLE CONVERSATION
A first enquiry from a parent. Handled with care.
The agent listens patiently, explains your services in plain language, collects intake details accurately and books a call with the right coordinator — nothing lost, nothing rushed.
1Answers every call — no phone tag with coordinators
2Explains services and eligibility in plain language
3Collects NDIS number, plan type and funding details
4Checks capacity for the requested support type
5Books an intake call with the right coordinator
BENEFITS
What changes for your organisation
No enquiry goes stale
Every call answered and actioned the same day — critical when families are ringing several providers.
Clean, complete intake data
NDIS numbers, plan dates and funding categories captured consistently, first time.
Coordinators coordinate
Your skilled staff spend time with participants, not on intake phone tag.
Roster changes absorbed
Shift swaps and cancellations handled 24/7 with everyone notified.
Compliant by design
Consent scripts, privacy handling and audit trails aligned to NDIS Practice Standards.
AUTOMATIONS & INTEGRATIONS
Wired into your provider stack
Enquiry → intake record created and coordinator notified
Service agreement sent → polite follow-up until signed
Shift cancellation → participant informed, replacement offered
Plan review approaching → proactive check-in call
ShiftCareSupportAbilityLumaryBrevityGoodHumanMicrosoft 365Twilio
CASE STUDY · COMPASS CARE SUPPORTS, WESTERN SYDNEY
“Families used to wait two days for a call-back. Now intake starts the moment they ring, and our coordinators walk into every first meeting fully briefed.”
Renee Okafor · Intake & operations manager
2 days → 0
enquiry response time
+41%
enquiry-to-service rate
14 hrs
admin saved / wk
Provider questions, answered
Give every family a first call that builds trust.
Book a demo — hear a patient, compliant intake conversation end-to-end. Plans from $199/month.