Frequently Asked Questions

Cowork AI helps Australian businesses automate customer conversations and repetitive tasks using AI voice agents and intelligent automation. Our AI employees can answer calls, qualify leads, book appointments, provide customer support, and connect with your existing business systems.

An AI voice agent is an intelligent virtual assistant that can communicate with customers through phone calls using natural human-like conversations. It can understand customer requests, answer questions, collect information, and complete tasks just like a trained team member.

Cowork AI helps businesses:

• Answer customer calls 24/7
• Reduce missed opportunities from unanswered calls
• Automate appointment bookings
• Qualify leads before they reach your team
• Handle frequently asked questions
• Provide after-hours customer support
• Connect calls with your CRM and business workflows

Our AI agents can be customised for many industries including:

• Real estate agencies
• Healthcare clinics
• Tradies and home services
• Legal firms
• Financial services
• Recruitment agencies
• Education providers
• Hospitality businesses
• Professional services

Yes. We believe in transparent AI experiences. Your AI agent can introduce itself as a virtual assistant and provide a seamless customer experience while maintaining trust.

Yes. Cowork AI uses advanced conversational AI technology with natural voices, allowing agents to communicate professionally and naturally with customers.

Absolutely. Every Cowork AI agent can be customised with:

• Your business information
• Brand voice and personality
• Industry terminology
• FAQs and knowledge bases
• Call handling rules
• Escalation processes
• Integration requirements

Yes. AI agents can identify when human assistance is required and transfer conversations to your team or the appropriate department.

Yes. Depending on your requirements, AI agents can assist with outbound activities such as:

• Lead follow-ups
• Appointment reminders
• Customer surveys
• Confirmations
• Notifications

Most businesses can have their first AI agent running within days. The timeline depends on the complexity of your workflows, integrations, and custom requirements.

No. We manage the technical setup, AI configuration, integrations, and ongoing improvements. You simply tell us how your business operates and what you want automated.

Yes. We can integrate with many business systems including:

• CRMs
• Calendars
• Helpdesk platforms
• Booking systems
• Databases
• Microsoft 365
• Google Workspace
• Custom business applications

Yes. We can help connect your existing business phone numbers or provision new numbers depending on your requirements.

Yes. Security is a priority at Cowork AI. We follow industry best practices to protect customer information, including secure data handling, access controls, and responsible AI implementation. See our Security Policy.

Cowork AI works with trusted technology providers and can design solutions that meet Australian business data residency and compliance requirements.

Call recording can be configured based on your business requirements. You control whether recordings are enabled, stored, and how long they are retained.

Yes. We configure your AI agent with controlled access to approved information sources and workflows.

Pricing depends on:

• Number of calls
• AI agent complexity
• Integrations required
• Custom workflows
• Support requirements

We offer flexible plans suitable for small businesses through to larger organisations.

Some customised implementations may require a setup fee depending on the complexity of your AI agent and integrations.

Yes. You can change your plan as your business requirements evolve.

We offer flexible options depending on your business needs. Contact us to discuss the best arrangement for your organisation.

Getting started is simple:

• Tell us about your business and challenges
• We identify automation opportunities
• We design your AI agent solution
• We configure and test your AI employee
• Your AI agent starts helping your customers

Yes. We can arrange a consultation and demonstration so you can experience how an AI agent would work for your business.

Yes. We continuously monitor, improve, and optimise AI agents to ensure they deliver the best customer experience.