All industries
FOR MANUFACTURERS & WHOLESALERS
Order status calls, off your team's desk.
Your AI assistant answers 'where's my order?' with live data, takes repeat orders from trade customers, fields distributor and stock enquiries, and routes technical questions — so your office runs the business, not the switchboard.
The factory office reality
The switchboard grind
Order status, ETAs and stock checks devour your office staff — none of it needs a human with an ERP login.
Trade customers on hold
A builder on hold is a builder ringing your competitor's sales rep next.
Orders taken loosely
Phone orders scribbled and re-keyed breed picking errors and credit notes.
Early trades, closed office
Your customers start at 6:30. Your office opens at 8:30. That gap is quiet revenue leakage.
EXAMPLE CONVERSATION
A 7am order-status call with a live answer.
The agent reads real order status from your system, texts the con-note, and takes an add-on order on the same call — before your office lights are on.
1Answers from 6am — trade hours, covered
2Reads live order status from your ERP
3Takes repeat + add-on orders accurately
4Confirms stock and holds prices per your rules
5Routes technical / warranty issues with full context
BENEFITS
What changes for your operation
Status calls fully automated
Live ERP answers with con-notes texted — your office staff freed for real work.
Trade-hours coverage
6am callers get service, orders and answers — not a closed-office recording.
Orders captured cleanly
Phone orders structured against your catalogue — picking errors and credit notes drop.
Reps sell instead of answering
Routine enquiries handled; your salespeople work the pipeline.
Issues routed with context
Warranty and technical calls arrive at the right desk with photos and details attached.
AUTOMATIONS & INTEGRATIONS
Wired into your operations stack
Status enquiry → live ERP lookup + con-note SMS
Standing order day → confirmation call, changes captured
Order placed → confirmation + invoice via your ERP
Back-in-stock → waiting customers notified automatically
MYOB AdvancedNetSuiteUnleashedCin7SAP Business OneTwilioXero
CASE STUDY · SOUTHERN TIMBER PRODUCTS, WOLLONGONG
“Two of our three office staff basically did order status all day. Now the AI does it with better data, and they run accounts and dispatch instead. Nobody's on hold anymore.”
Gary Lindqvist · General manager
−85%
status calls to staff
6am
phone coverage starts
−40%
order-entry errors
Manufacturer questions, answered
Unclog the switchboard. Free your office.
Book a demo — hear a live order-status call answered from real data. Plans from $199/month.