FOR VETERINARY CLINICS

Every worried owner, answered in seconds.

An AI receptionist that books consults, handles repeat medication requests, and triages after-hours emergencies to your on-call vet — so no anxious pet owner ever hits voicemail.

Book a demo See a sample call

A CLINIC DAY, HANDLED

8:02 AM

Vaccination booked

Puppy C5 booster, Saturday 9:20am, reminder set

12:15 PM

Repeat script logged

Apoquel repeat — flagged for vet approval, owner notified

3:30 PM

Surgery discharge call

Post-op check-in scheduled, care instructions re-sent

10:12 PM

Emergency triaged

Suspected snail bait ingestion — warm transfer to on-call vet

Sound familiar?

Phones ring through consults

Nurses scrub out of procedures to answer calls — or the calls just ring out.

After-hours anxiety

A dog that ate chocolate at 10pm needs triage now — voicemail sends owners to the emergency centre, and their ongoing business with it.

Repeat script phone tag

Medication requests bounce between owner, nurse and vet for days.

No-shows and empty slots

Missed vaccinations and skipped check-ups quietly drain the appointment book.

EXAMPLE CONVERSATION

Chocolate ingestion at 10pm. Triaged in a minute.

The agent gathers weight, amount and timing, runs your triage rules, and warm-transfers genuine emergencies to the on-call vet — while reassuring the owner throughout.

1Answers after hours — no voicemail

2Gathers species, weight, what/when/how much

3Runs your triage rules for toxicity and urgency

4Warm-transfers emergencies to the on-call vet

5Books non-urgent cases for morning, texts advice

Fern & Fox Vet

10:12 PM

PET OWNER

My kelpie just got into a block of dark chocolate — I don’t know how much she ate. I’m panicking a bit.

AVA — AI VET RECEPTION

You’ve done the right thing calling straight away. A couple of quick questions: roughly how much does she weigh, and how big was the block?

PET OWNER

She’s about 20 kilos, and it was a 200-gram block of 70% dark.

AVA — AI VET RECEPTION

Thank you. Dark chocolate at that amount for her size needs urgent attention. I’m connecting you to Dr. Walsh, our on-call vet, right now — stay on the line. I’m also texting you the clinic address in case she asks you to come straight in.

BENEFITS

What changes for your clinic

After-hours revenue kept

Genuine emergencies reach your on-call vet instead of the nearest emergency hospital.

Nurses stay with patients

No more scrubbing out to catch the phone mid-procedure.

Script requests streamlined

Repeats logged, vet-approved and owners notified — no phone tag.

Preventive care stays booked

Vaccination and check-up reminders keep the book full and pets healthier.

Calm, kind triage

Anxious owners get immediate, structured help — your protocols, every time.

AUTOMATIONS & INTEGRATIONS

Wired into your clinic stack

Vaccination due → reminder call + booking

Repeat script request → vet approval queue → owner notified

Cancellation → waitlist called to fill the slot

Post-surgery → automated check-in call at 24 and 72 hours

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CASE STUDY · FERN & FOX VET, AUCKLAND

“After-hours triage escalates true emergencies to the on-call vet and books the rest for morning. Our nurses finally work full shifts without a phone in hand.”

Dr. Emily Tan · Practice owner

−58%

no-shows

100%

calls answered

6 wks

to full ROI

Vet questions, answered

Be there for every pet, at every hour.

Book a demo — hear a working vet agent triage an after-hours emergency. Plans from $199/month.

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