FOR PHYSIOTHERAPY CLINICS

Hands on patients, not on the phone.

Your AI receptionist books initial consults, keeps treatment plans on track with rebooking and reminders, and answers HICAPS and referral questions — while you stay in the treatment room.

Book a demo See a sample call

A CLINIC DAY, HANDLED

7:45 AM

Initial consult booked

Acute lower back pain — 45-min initial with senior physio

11:30 AM

Treatment plan rebooked

Sessions 4–6 scheduled to match the care plan

2:15 PM

HICAPS question answered

Rebate + gap explained, EPC referral noted for the file

5:50 PM

No-show prevented

Reminder call converted to a confirmed attendance

Sound familiar?

Calls during treatments

You’re mid-session for 40 minutes at a time. New patients won’t wait for a call-back.

Plans fall off track

Patients drift after session two or three — unbooked sessions are lost outcomes and lost revenue.

Rebate confusion

HICAPS, EPC plans, DVA, workers comp — every option means another long phone explanation.

No-shows break the day

A 9am gap can’t be filled at 8:55 without someone working the phones.

EXAMPLE CONVERSATION

An acute back, booked before the kettle boils.

The agent asks the right intake questions, checks funding type, books the correct appointment length and sends intake forms — all in one call.

1Answers instantly, before opening hours

2Intake: injury, onset, GP referral / funding type

3Books the right appointment type and length

4Explains rebates and gap fees clearly

5Texts intake forms + parking info

Align Physio Co.

7:45 AM

PATIENT

I’ve done something to my lower back lifting boxes yesterday — I can barely bend.

AVA — AI RECEPTIONIST

Sorry to hear that — let’s get you in today. Is this your first visit with us, and do you have a GP referral or is it private?

PATIENT

First visit, just private.

AVA — AI RECEPTIONIST

No problem. We have an initial consult at 10:15 this morning with Sam, our senior physio — it’s 45 minutes, $120 with an on-the-spot HICAPS rebate if you have extras cover. Shall I book it?

PATIENT

Yes, 10:15 works.

AVA — AI RECEPTIONIST

Booked. I’ve texted you the intake form and parking details — filling the form in first will get you straight onto the table. See you at 10:15.

BENEFITS

What changes for your clinic

Initial consults captured

Acute-pain callers book on the first call — the highest-value enquiry in physio never hits voicemail.

Treatment plans completed

Automatic rebooking keeps patients on their prescribed plan — better outcomes, fuller book.

Funding questions handled

HICAPS, EPC, DVA and workers-comp explained consistently and correctly.

Gaps filled from the waitlist

Cancellations trigger instant waitlist calls.

Practitioners stay hands-on

No more running to the desk between patients.

AUTOMATIONS & INTEGRATIONS

Wired into your clinic stack

Missed call → AI answers or calls back within 60 seconds

Care plan → sessions auto-scheduled at the right cadence

Session reminders with confirm / reschedule by SMS

Lapsed patient → friendly reactivation call after 6 weeks

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CASE STUDY · ALIGN PHYSIO CO., ADELAIDE

“Plan completion went up by a third once rebooking stopped depending on the front desk catching people on the way out.”

Sam Riordan · Director & senior physiotherapist

+34%

plan completion

100%

calls answered

9 hrs

admin saved / wk

Physio questions, answered

Keep every treatment plan on track.

Book a demo — hear an agent book an acute initial consult end-to-end. Plans from $199/month.

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