FOR VENUES & HOSPITALITY GROUPS

Every guest enquiry, concierge-grade.

Pubs, clubs, hotels and event venues: your AI concierge handles venue-hire enquiries, guest services, bottle-shop and bistro questions, and overflow lines across every property — 24/7.

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A VENUE WEEKEND, HANDLED

FRI 4:20

Function room quoted

Engagement party for 80 — packages sent, site visit booked

SAT 12:10

Bistro wait quoted

'How long for a table of 6?' — 25 min, buzzer number texted

SAT 9:40 PM

Courtesy bus tracked

Next pickup time given, guest added to the run

SUN 10:05

Lost property logged

Black cardigan, main bar — found, pickup arranged

The venue reality

Reception is everywhere else

Your duty manager is on the floor, in the cellar, at the TAB — the phone rings out at the exact moment someone wants to spend money.

Function enquiries leak

Weddings, wakes and work parties are your best margin — and the enquiry form auto-reply isn't closing them.

A thousand tiny questions

Bistro hours, courtesy bus, members' draw, TAB, kids' policy — every answer interrupts someone's actual job.

Multi-venue inconsistency

Five venues, five ways of answering the phone, one brand taking the hit.

EXAMPLE CONVERSATION

An 80-guest engagement party, quoted and progressed.

The agent qualifies the function, sends packages instantly, books a site visit and logs it all for your functions coordinator — closing the gap where venue enquiries usually die.

1Answers every line, every venue, 24/7

2Qualifies function type, size and date

3Sends packages and floor plans instantly

4Books site visits into the coordinator's diary

5Handles guest-service questions concierge-style

The Grandview Hotel

4:20 PM

GUEST

Hi, we just got engaged and we're looking at venues for an engagement party — about 80 people, hopefully in October.

HENRY — AI CONCIERGE

Congratulations! October is lovely here — our Harbour Room takes up to 100 with a private bar and terrace. Packages start at $89 a head with canapés and a four-hour beverage service. Would you like me to text you the full package guide and floor plan?

GUEST

Yes please. Could we also come and see the room?

HENRY — AI CONCIERGE

Of course — our functions coordinator Tess does walkthroughs Tuesday to Saturday. She has this Saturday 11am or Tuesday 5:30pm free. Which suits?

GUEST

Saturday 11 would be perfect.

HENRY — AI CONCIERGE

Booked with Tess, Saturday 11am — packages are in your messages now, and October dates are selling, so I've flagged your interest. Congratulations again to you both!

BENEFITS

What changes for your venue

Functions pipeline closed

Enquiries get packages in seconds and a walkthrough in the diary — not an auto-reply.

Floor staff stay on the floor

The thousand tiny questions answered without pulling anyone off service.

One brand voice, every venue

Multi-property groups get consistent, excellent phone service everywhere.

After-hours enquiries kept

People plan events at 9pm — now someone answers.

Guest service that gets remembered

Courtesy bus, lost property and bookings handled like a five-star concierge.

AUTOMATIONS & INTEGRATIONS

Wired into your venue stack

Function enquiry → packages sent, site visit booked, coordinator tasked

Function confirmed → deposit link, run sheet reminders

Bistro booking → confirmation, waitlist and refill flows

Weekly → enquiry and conversion report per venue

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CASE STUDY · THE GRANDVIEW GROUP (4 VENUES), NSW CENTRAL COAST

“Function conversions went up 40% purely because enquiries get packages and a walkthrough booking within two minutes, at any hour. The AI out-hustles every venue in town.”

Tess Callaghan · Group functions manager

+40%

function conversions

4 venues

one concierge

24/7

every line answered

Venue questions, answered

Give every caller the concierge treatment.

Book a demo — hear a function enquiry closed to a site visit in two minutes. Plans from $199/month.

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