COWORK AI
All industries
FOR MECHANICS

Book services while you're under the hoist.

Your AI service advisor answers every call, books logbook services and repairs, chases rego and service reminders, and keeps customers updated — while your hands stay on the spanners.

A WORKSHOP DAY, HANDLED
7:40 AM
Logbook service booked
2019 Ranger, 60k service — Thursday 8am drop-off
10:15 AM
Customer update sent
Brake pads + rotors approved by SMS, job proceeding
1:30 PM
Breakdown triaged
Overheating on the highway — towing advised, slot held
4:20 PM
Service reminders sent
18 customers due next month — 11 booked already

Sound familiar?

Under a car, phone ringing
Every unanswered call while you're mid-job is a service booked at the chain workshop up the road.
'Is my car ready?' calls
Status calls interrupt the workshop all day — legitimate questions that don't need a mechanic to answer.
Lapsed service customers
Customers drift after one visit. Without reminders, your best revenue quietly leaks to convenience.
Approval phone tag
Extra work found mid-service waits hours for a call-back approval — cars sit on hoists, blocking the day.
EXAMPLE CONVERSATION

A service booking with the details techs actually need.

The agent captures rego, model and symptoms, books the right bay time, and arranges the loan car — everything your service advisor would do, without pulling anyone off the tools.

1Answers every call, even at 7am drop-off rush
2Captures rego, make/model and symptoms
3Books the right service type and bay time
4Arranges loan car / courtesy drop-off
5Sends confirmation + service checklist
TorqueWorks Automotive
7:40 AM
CUSTOMER
I need the 60,000k service on my Ranger, and there's a squeal when I brake lately.
AVA — AI SERVICE ADVISOR
We can sort both. Can I grab your rego so I pull up the right service schedule?
CUSTOMER
Yeah, it's BXR-42K.
AVA — AI SERVICE ADVISOR
Thanks — 2019 Ranger XLT, the 60k is a bigger service, about 3 hours, $495 on our menu. I'll note the brake squeal for inspection; if pads are needed we'll text you a price for approval before touching anything. Thursday 8am drop-off suit? We have a loan car available.
CUSTOMER
Thursday works, and yes to the loan car.
AVA — AI SERVICE ADVISOR
Booked — 60k service plus brake inspection, Thursday 8am, loan car reserved. Confirmation's on its way. Bring both keys if you can!
BENEFITS

What changes for your workshop

Bays stay booked
Every enquiry answered and slotted into the schedule with realistic bay times.
Approvals in minutes, not hours
Extra work found mid-service goes out by SMS with photos — approved while the car's still on the hoist.
Status calls eliminated
Customers get proactive updates; the workshop phone goes quiet.
Service reminders that book
Rego, logbook and seasonal reminders converted straight into bookings.
No-shows minimised
Drop-off reminders with easy rescheduling keep the day's schedule intact.
AUTOMATIONS & INTEGRATIONS

Wired into your workshop stack

Service due → reminder call + booking
Extra work found → photo + price by SMS for approval
Booking → bay schedule + parts pre-order note
Car collected → review request next morning
Workshop SoftwareMYOB AccountRightXeroRepco NavigatorGoogle CalendarTwilioStripe
CASE STUDY · TORQUEWORKS AUTOMOTIVE, GEELONG
“The 'is my car ready' calls just stopped. And SMS approvals mean cars come off the hoist hours earlier — we're getting an extra job a day through the same bays.”
Nick Delahunty · Owner, 4-bay workshop
+1
extra job / day
−90%
status calls
100%
calls answered

Workshop questions, answered

Keep every bay earning.

Book a demo — hear a service booked with rego lookup and loan car, end-to-end. Plans from $199/month.