FOR PROPERTY MANAGERS

Maintenance triaged. Tenants happy. PMs sane.

Your AI assistant takes maintenance requests with photos, triages urgency, dispatches approved tradies within owner spend limits, and answers routine tenant and owner questions — day and night.

Book a demo See a sample call

A PM PORTFOLIO DAY, HANDLED

7:20 AM

Urgent maintenance dispatched

No hot water — plumber sent under $500 owner authority

10:40 AM

Routine request logged

Dripping tap + photos — quoted to owner for approval

1:15 PM

Tenant enquiry answered

Lease renewal terms explained, inspection date confirmed

9:30 PM

Emergency escalated

Water through light fitting — electrician + plumber coordinated

The PM reality

150 doors, one phone

Every PM juggles maintenance calls during inspections, routine questions during arrears calls — something's always ringing.

Everything's 'urgent'

Tenants report a dripping tap like it's a burst main. Real emergencies need triage, not a queue.

Maintenance ping-pong

Tenant → PM → owner → tradie → PM → tenant. Days of relay for a $180 repair.

After-hours emergencies

Hot water systems fail at 9pm. The after-hours mobile is someone's personal burden.

EXAMPLE CONVERSATION

No hot water at 7am. Dispatched by 7:24.

The agent triages against your urgency matrix, checks the owner's pre-approved spend limit, dispatches from your tradie panel and closes the loop with everyone — no PM relay required.

1Answers tenant calls 24/7 — no after-hours mobile

2Triages against your urgency matrix

3Checks owner's pre-approved spend authority

4Dispatches from your approved tradie panel

5Updates tenant, owner and PM automatically

Keystone Property Management

7:20 AM

TENANT

Hi, we've got no hot water at 12 Fenwick Street — the system's just completely cold this morning.

AVA — AI PROPERTY ASSISTANT

Thanks for letting us know straight away — no hot water is treated as urgent. Quick check: is there any water leaking around the unit, or is it just not heating?

TENANT

No leaks, just cold water.

AVA — AI PROPERTY ASSISTANT

Okay. Your owner has pre-approved urgent repairs of this type, so I'm booking Harbourline Plumbing now — they can attend between 10 and 12 today. Will someone be home, or should they use the lockbox?

TENANT

I'll be home until 1.

AVA — AI PROPERTY ASSISTANT

Perfect. Job's dispatched — you'll get an SMS with the plumber's details, and I've notified your property manager and the owner. If anything changes before 10, call me back anytime.

BENEFITS

What changes for your agency

Maintenance resolved in hours

Triaged, authorised and dispatched without the five-way relay.

The after-hours mobile, retired

Genuine emergencies handled by protocol; everything else waits politely for morning.

PMs manage more doors

Routine calls absorbed means portfolios grow without burnout.

Owners kept informed

Every job logged with photos, quotes and approvals in your trust-accounting trail.

Tenants actually satisfied

Instant answers and fast repairs show up in your renewal rates.

AUTOMATIONS & INTEGRATIONS

Wired into your PM stack

Maintenance request → photos collected, triaged, logged

Within authority → tradie dispatched; above → owner approval sought

Inspection due → tenant notified, entry confirmed

Job complete → tenant satisfaction check + owner report

PropertyMePropertyTreeConsole CloudTapiBricks + AgentTwilioXero

CASE STUDY · KEYSTONE PM, INNER WEST SYDNEY (1,400 DOORS)

“Maintenance used to be 60% of every PM's phone time. Now it's triaged and dispatched before they even see it — our PMs handle 30% more doors each.”

Danielle Kerr · Head of property management

+30%

doors per PM

4 hrs

median repair dispatch

after-hours mobile shifts

PM questions, answered

Give every PM a tireless assistant.

Book a demo — see a maintenance request triaged, authorised and dispatched in one call. Plans from $199/month.

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