FOR RESTAURANTS

Friday night service, phone handled.

Your AI host takes reservations, manages the waitlist, quotes group bookings and function enquiries, and answers 'are you open?' for the thousandth time — while your team plates and pours.

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A FRIDAY SERVICE, HANDLED

5:45 PM

Table of 4 booked

7:30 sitting, window preference noted, high chair added

6:50 PM

Running late absorbed

8pm party delayed — table held 15 min, waitlist advised

7:20 PM

Function enquiry captured

30th birthday for 25 — set menu options sent, manager to call

8:35 PM

Cancellation refilled

Table of 2 filled from waitlist within 6 minutes

Every service, the same story

The phone rings at 7pm

Peak service is peak call time. Every unanswered ring is a table booked at the place down the street.

No-shows kill margins

A no-show four-top on Friday night is revenue you can never re-plate.

Function enquiries go stale

Group bookings are your best margin — and the enquiry sat in voicemail all weekend.

The same five questions

Hours, parking, dietaries, BYO, dogs-allowed — asked hundreds of times a week.

EXAMPLE CONVERSATION

A birthday for 25, captured mid-service.

The agent captures the function details, sends set-menu options instantly, takes a tentative hold and books the manager call-back — a high-value booking your busy host would have missed.

1Answers during peak service — every time

2Captures function size, date and occasion

3Sends set menus + minimum-spend info instantly

4Places tentative hold per your rules

5Books manager call-back for the close

Sofia's Trattoria

7:20 PM

GUEST

Hi, I'm looking at doing my partner's 30th with you — probably 25 people, a Saturday night next month.

SOFIA — AI HOST

We'd love to host that! For 25 guests on a Saturday we offer our private dining room with set menus at $75 or $95 a head. Which Saturday were you thinking?

GUEST

The 14th, ideally. Can we do speeches and bring a cake?

SOFIA — AI HOST

The 14th is available — and yes to both, we even plate the cake with dessert at no charge. I've just texted you both set menus and the room details. Shall I place a tentative hold while you look? Our functions manager Gia can call you tomorrow morning to finalise.

GUEST

Yes please, hold it — and tomorrow morning works.

SOFIA — AI HOST

Done! The room's on hold for you for 48 hours, and Gia will call you at 10am. Happy early birthday to your partner!

BENEFITS

What changes for your restaurant

Peak-service calls answered

Friday 7pm sounds like Tuesday 3pm — every booking captured.

No-shows slashed

Confirmations and day-of reminders with easy cancellation refill your book instead of emptying it.

Functions never slip

High-margin group enquiries get instant menus and a held date.

The FAQ burden lifted

Hours, dietaries and parking answered perfectly, every time.

Waitlist that works

Cancellations refilled automatically — full covers, happier walk-ins.

AUTOMATIONS & INTEGRATIONS

Wired into your restaurant stack

Booking → confirmation + day-of reminder with easy changes

Cancellation → waitlist texted, table refilled

Function enquiry → menus sent, hold placed, manager tasked

Meal done → review request the next morning

SevenRoomsOpenTableNow Book ItResDiarySquareTwilioLightspeed

CASE STUDY · SOFIA'S TRATTORIA, INNER MELBOURNE

“We stopped losing Friday bookings to our own busyness. And functions revenue doubled once every enquiry got menus within a minute instead of a call-back on Monday.”

Sofia Ricci · Owner

2×

functions revenue

−71%

no-shows

100%

calls answered

Restaurant questions, answered

Fill every cover. Every service.

Book a demo — hear a function enquiry handled mid-Friday-rush. Plans from $199/month.

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