FOR HVAC & AIR CONDITIONING

Heatwave phones, handled cool.

First 35-degree day, everyone's aircon dies at once. Your AI agent answers the surge, books breakdowns by urgency, sells maintenance memberships and keeps every install enquiry warm.

Book a demo See a sample call

FIRST HOT DAY OF SUMMER, HANDLED

7:30 AM

Breakdown triaged

No cooling, elderly resident — flagged priority, booked 9am

10:45 AM

Install enquiry qualified

3-bed ducted quote — site measure booked Thursday

1:20 PM

Maintenance plan sold

Twice-yearly service membership added on a repair call

6:10 PM

Surge absorbed

41 calls answered today — zero missed, all logged

Sound familiar?

Seasonal call tsunamis

The first heatwave and cold snap each bring a week of phone chaos you can't staff for.

In a roof space, again

You're in a 50-degree ceiling cavity. The phone can ring all it likes.

Maintenance revenue missed

Filter cleans and pre-season services are easy recurring revenue — if anyone remembered to book them.

Install quotes go stale

A $12k ducted quote left unchased is a competitor's install.

EXAMPLE CONVERSATION

Aircon dead, 38 degrees, vulnerable resident. Prioritised.

The agent triages by urgency and vulnerability, books the breakdown, and quietly turns a one-off repair into a maintenance-plan member.

1Answers every surge call simultaneously

2Triage: no-cooling vs. degraded vs. routine

3Prioritises vulnerable residents per your rules

4Books with the right tech and parts hint

5Offers maintenance plan at the natural moment

ArcticFlow Air — summer surge

7:30 AM

CALLER

Our aircon's completely dead and it's meant to hit 38 today. Mum's 84 and she's staying with us.

AVA — AI AGENT

With an elderly guest in this heat, you're a priority booking. Quick question so the tech brings the right parts: is the outdoor unit doing anything at all — humming, fan spinning — or completely silent?

CALLER

Completely silent.

AVA — AI AGENT

Got it — that helps. Jason can be there between 9 and 10 this morning. Call-out and diagnosis is $140, credited against the repair. In the meantime, close blinds on the sun side and keep your mum in the coolest room. Shall I book it?

CALLER

Yes, booked, thank you.

AVA — AI AGENT

Done — confirmation on its way. One more thing: repairs like this are often caught early by a pre-summer service. We do a twice-yearly plan at $29/month with priority booking — want me to add the details to your confirmation text so you can look later?

BENEFITS

What changes for your business

Seasonal surges become revenue

Every heatwave call answered, triaged and booked — no more week-long voicemail graveyards.

Vulnerable callers prioritised

Your triage rules put elderly and at-risk residents first, automatically.

Recurring maintenance revenue

Service plans offered at the perfect moment and reminders that actually book jobs.

Install pipeline kept warm

Site measures booked fast, quotes followed up until decided.

Techs briefed properly

Symptoms captured on-call mean the right parts on the van.

AUTOMATIONS & INTEGRATIONS

Wired into an HVAC stack

Pre-season → maintenance reminder calls fill the shoulder months

Breakdown → triaged booking with symptom notes for the tech

Install quote → follow-up sequence until decision

Repair complete → service-plan offer + review request

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CASE STUDY · ARCTICFLOW AIR, WESTERN SYDNEY

“First hot week last summer we answered every single call — 200+ — and signed 40 new maintenance members without anyone touching a phone.”

Priya Nair · Operations manager, 5-tech team

100%

surge calls answered

+40

maintenance members

+$14k

recurring annual revenue

HVAC questions, answered

Turn peak season into your best season.

Book a demo — hear a surge call triaged and a maintenance plan sold. Plans from $199/month.

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